We value integrity, innovation and service. We build teams of talented professionals focused on creative solutions and outstanding customer support.

Location:
Our office is located on Vancouver Island near the Victoria International Airport in Sidney, B.C.

Current Opportunities:


February 4, 2010 - Product Support Specialist
We are seeking a Product Support Specialist to join our support team. The successful candidate will be responsible for serving our customers through issue resolution, enquiry follow-up, product demonstration and training.

Core Duties:
• Field customer support requests, perform problem determination, develop and deliver solutions
• Troubleshoot issues related to the use of our products, Windows networking issues, issues with peripherals such as printers and scanners and with third party software such as e-fax and email.
• Track open customer issues and communicate status to customers
• Follow up with customers to verify solutions are successful
• Proactively contact customers to ensure the product is being used effectively and is meeting their needs
• Install and test new versions of products
• Analyze customer work flow, assess training needs and provide training
• Perform product demonstrations
• Assist product management in developing and prioritizing enhancement lists for products by communicating repetitive customer issues and relaying customer experiences
Required Skills/Qualifications:
• Two years of experience providing technical support for systems with software and hardware components. Network troubleshooting and support skills for small to medium size office installations using printers, scanners, and windows or MAC based workstations.
• Experience with installation and technical support for Windows-based software products
• Excellent phone and email skills, positive customer-centric attitude
• Good problem determination technique; well-organized, and will follow through on commitments to customers
• Skilled technical writer able to document problems and solutions for customers (posting FAQs) and other technical support personnel
• Willing to work some shifts outside of 9 am to 5 pm.
Desired Experience / Skills:
• BSc in Computer Science, Engineering or a related Information Technology field
• Experience supporting products running in a Citrix environment
• Experience with medical applications / environments

Please forward a resume Attention to:
Job #4 Human Resources, Osler Systems Management Inc.,
9544 Aurora Place
Sidney, BC V8L 5V5

Email:

We thank all applicants for their interest; however, only those selected for an interview will be contacted.


If you have strong communication skills and wish to make a difference in the rapidly changing healthcare industry, you may submit your resume for future consideration by applying to the General position. Submit your resume and cover letter to: . Resumes of applicants who apply for General will not be reviewed. They will be kept in our database for 6 months and only contacted if they are identified through our search process for a specific position.